SHIPPING

Where do you ship from?
All DRYAS orders are carefully prepared and shipped from Canada.

Processing time
Orders are typically prepared within 1–3 business days. During launches, restocks or high-volume periods, processing times may be slightly longer.

Shipping within Canada
We offer free shipping on Canadian & US orders over $119 CAD. Shipping rates for orders below this amount are calculated at checkout.

United States & International Shipping
We ship to the United States and selected international destinations. Available shipping methods and rates are calculated at checkout based on your location.

Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow a short period for tracking updates to appear after your parcel has been handed to the carrier.

Duties & Import Fees
International orders may be subject to customs duties, taxes or import fees depending on the destination country. Any applicable charges not collected at checkout are the responsibility of the customer.
For all U.S. orders, application import duties are included and covered by DRYAS. No additional duties will be due upon delivery.

Shipping Delays
Once a parcel has been transferred to the carrier, delivery times are outside of our direct control. Delays caused by customs, weather or carrier disruptions may occasionally occur.

If you have any questions about your shipment, please contact us and we'll be happy to help.

RETURNS

Return Window
Returns may be requested within 14 days of delivery.

To be eligible for a return, items must be unworn, unwashed and in their original condition, with all tags attached. Items showing signs of wear, washing, stains, scents or damage may not be accepted.

Return Shipping
Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

We strongly recommend using a tracked shipping service when returning your order, as DRYAS cannot be responsible for parcels lost in transit.

Refunds
Once your return has been received and inspected, your refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund.

Exchanges
We currently do not offer direct exchanges.

If you would like a different size or colour, please return your original item and place a new order.

Final Sale
Items clearly marked Final Sale are not eligible for return or exchange.

Promotional discounts or discount codes do not automatically make an item Final Sale unless otherwise indicated.

Damaged or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact us within 7 days of delivery with your order number and photographs of the issue.

If the error is on our side, DRYAS will cover the necessary return or replacement costs.

Sizing & Fit
Many DRYAS pieces are intentionally designed with relaxed, oversized or sculptural proportions.

We encourage you to review the measurements provided on each product page before placing your order. If you are unsure about sizing, please contact us before ordering and we'll be happy to help.

Will I pay for my return?

For standard returns, return shipping costs are the responsibility of the customer.

If you are returning an item due to a damage, defect, or an error on our part, DRYAS will cover the return shipping costs.

To be eligible for a return, items must be unworn, unwashed, and in their original condition, with all original tags attached.

Simply reach out to us at [info@DRYAS.studio] to begin the return process. We'll guide you through the next steps.