Politique de remboursement

Returns

We accept returns within 14 days of delivery. To request a return, please contact us at info@dryas.studio within 14 days of receiving your order.

To be eligible for a return, items must be returned in their original condition: unworn, unwashed, with original tags attached and free from any signs of wear or use.

Please do not send items back without first contacting us. Once your return request has been approved, we will provide you with return instructions and the appropriate return address.

Return shipping

Return shipping costs are the responsibility of the customer. DRYAS does not provide prepaid return labels for standard returns.

Original shipping charges are non-refundable, except where required by applicable law.

For international orders, customers are also responsible for any return shipping costs, duties, taxes or additional fees that may apply to the return shipment.

Damaged, defective or incorrect items

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective or incorrect.

If an error was made on our behalf, DRYAS will cover the associated return or replacement shipping costs and work with you to make it right.

Sale items & gift cards

Final sale items and gift cards are not eligible for return or refund.

Any product marked Final Sale at the time of purchase cannot be returned or exchanged.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour or item, the fastest option is to return the original item in accordance with our return policy and place a new order separately.

This allows the desired item to be purchased immediately without waiting for the original return to reach us.

European Union — 14-day right of withdrawal

For orders delivered within the European Union, customers may have the right to cancel or return their order within 14 days of delivery, without providing a reason, in accordance with applicable consumer protection laws.

Returned items must be unworn, unused and in their original condition with tags attached.

Where applicable, DRYAS will refund the product and standard original delivery charges as required by law. Additional costs associated with upgraded or express shipping are not refundable beyond the standard delivery cost.

Customers are responsible for the cost of returning the item unless the product is defective, damaged, incorrect, or applicable law requires otherwise.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@dryas.studio.

For any questions regarding a return or refund, please contact info@dryas.studio.